Q1: What is minimum order quantity (MOQ) or minimum order value?
A: Our standard MOQ is 100-500pcs depends on different value of products, or $5000 per order. We value new partnerships and may offer flexible MOQ for initial sample orders. Contact our sales team to discuss your specific needs.
Q2: Can I request custom products or private labeling?
A: Absolutely! We specializes in OEM/ODM services.
We offer:
Custom product design & development
Private labeling (your brand on products/packaging)
Custom packaging design
Custom colors, materials, and specifications
Provide your requirements, and our R&D team will collaborate with you.
Q3: How do you ensure product quality?
A: Quality is core to us. Our process includes:
Strict raw material sourcing control.
In-line quality inspections during production.
Comprehensive final inspection before shipment (AQL standards available).
IATF 16949 certified quality management system
Cooperate with Third-party inspections (SGS, BV, etc.) available upon request.
Q4: How long is your production lead time?
Standard lead time is 30 days after order confirmation and deposit receipt. Lead times vary based on:
Order quantity and complexity.
Customization requirements.
Material availability. We provide you a confirmed timeline after confirmed each order.
Q5: What shipping methods do you offer?
We ship globally via:
Sea Freight (FCL/LCL):Most cost-effective for large volumes.
Air Freight:Faster option for urgent orders.
Express (DHL, FedEx, UPS): Suitable for samples or small parcels.
We handle all export documentation (Commercial Invoice, Packing List, Bill of Lading/Air Waybill, COO, etc.).
Q6: Can I get samples before placing a bulk order?
Yes! We encourage sampling:
Sample costs vary based on product complexity and customization.
Sample production time is typically 3-7 days
Sample shipping costs are borne by the buyer.
Sample fees are often deductible from your first bulk order.
Q7: How can I track my order?
Our sales team will provide you production Follow-up Sheet every weeks after order started,Once your order ships, we will also share you the tracking documents from shipping company.